Return & Refund Policy

Return Window

You have 7 days from the date of delivery to initiate a return. Requests submitted after this window will unfortunately not be accepted.

The delivery date is determined by the tracking information provided by our courier partner.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Item must be unworn and unwashed
• All original tags and labels must be intact and attached
• Item must be in its original packaging
• No signs of perfume, deodorant, stains, or alterations
• Return must be initiated within 7 days of delivery

Non-Returnable Items

The following items cannot be returned:

• ✕Items purchased during clearance or final-sale events
• ✕Items that have been worn, washed, or altered
• ✕Items without original tags or packaging
• ✕Innerwear and intimate apparel (for hygiene reasons)

How to Initiate a Return

1. 01

   Contact Our Team

   Email us at support@eagilokart.com with your order number and reason for return, or use the "Return" option in the My Orders section of your account.

2. 02

   Receive Return Approval

   Our team will review your request and send you a Return Merchandise Authorisation (RMA) number and pickup details within 1–2 business days.

3. 03

   Pack Your Item

   Securely pack the item in its original packaging with all tags attached. Include the RMA number on the outside of the package.

4. 04

   Free Pickup Arranged

   We'll arrange a free doorstep pickup through our courier partner. You don't need to visit any courier office.

5. 05

   Inspection & Refund

   Once received, our quality team will inspect the item. If approved, your refund will be initiated within 2–3 business days.

Refund Timeline

Once your return is received and inspected, refunds are processed to your original payment method:

* Timelines are from the date the refund is initiated by Eagilo Kart. Bank processing times are outside our control.

Received a Damaged or Wrong Item?

We sincerely apologise for the inconvenience. Please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange an immediate replacement or full refund at no cost to you.